Salesforce DX has enhanced collaboration, quality control In 2017, Salesforce rolled out Salesforce DX, a tool to enhance the Salesforce development process. In this episode of Q&A Friday, we sit down with James, our Senior Salesforce Developer, to review the platform and share how DX has changed our development workflow. James outlines the benefits of DX including how the new tool can improve...
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Are you using your CRM to its full potential? If you’re like most manufacturers… probably not. In this episode of our Q&A Friday series, we share tips for aligning your CRM system and sales process to better meet customers’ expectations for immediacy, personalization, consistency, and predictive, proactive communication.
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Spoiler: YES… but it’s more like the Cloud Manufacturing DECADE At the beginning of the year, Forbes named 2019 the Year of the Manufacturing Platform. We couldn’t agree more. In fact, in January, we recorded a video (see below) outlining our predictions for what a truly unified Manufacturing Platform might look like along with some advice on how manufacturers might make the most of these...
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Outbound sales is hard. But with the right attitude and preparation, your sales reps are more likely to build solid customer connections. If your outbound sales team is like most, cold-calling is probably their least favorite activity. But in the manufacturing sector, it’s often a necessary and effective component in a well-rounded sales strategy.
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How Lodge Cast Iron Gained a Complete View of the Customer Experience Lodge Cast Iron had a simple, but challenging, goal: put customer service at the center of their company. To do that, they knew they needed to tear down the silos separating their customer service reps from the rest of the company. The solution? Salesforce Service Cloud.
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We Know Manufacturing Salesforce’s new focus on providing solutions to the manufacturing sector is one of the most exciting industry announcements of the year. At Mountain Point, we’ve long recognized the competitive advantage that cloud-based tools and products can offer our manufacturing customers.
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Customer success, happiness, and engagement are probably already top priorities for your customer support reps. But what about your delivery and service teams? Or team members who are two or three levels removed from interacting with your clients or end users?
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The digital forecast is definitely cloudy, but the likelihood of sun or storms is up to you. Over the past few years, more and more companies have moved to Cloud ERP systems and cloud-based systems of engagement. Monolithic, on-premise legacy ERP systems are sunsetting with unified Marketing, Sales, Service, and ERP platforms moving in.
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How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console! In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience.
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